Delete your Dwaari account

Delete it yourself, in the app

This is the fastest route and it needs nobody else to approve it.

1. 1Open Dwaari and sign in with your mobile number.
2. 2From the Home screen, open Settings.
3. 3Tap Delete my account.
4. 4Read the summary of what is removed and what your society keeps, then confirm.

You are signed out immediately, on every device. Your mobile number stops signing in to that account from that moment, and the number itself is released — if you ever want to use Dwaari again with the same number, you start as a brand-new person with no link back to the old account.

If you cannot use the app

Uninstalled it, lost the phone, or no longer have that number on a handset? Write to us and we will delete the account for you.

We will confirm that the number is yours before we delete anything — normally by sending a one-time code to it, or by asking your society committee to vouch for you. We insist on this precisely because the deletion cannot be reversed afterwards.

We reply within 3 working days, and complete verified requests within 30 days.

What is deleted

The moment you confirm, with no waiting period. Where a record is closed or emptied rather than erased outright, we say so instead of calling it deleted:

• Your name, mobile number and email address on your Dwaari account are erased. The number is replaced with a placeholder that cannot be reused or reversed, so the account can no longer be found from your number — and if that number is later reissued to someone else, it cannot be linked back to your account.
• Your access ends everywhere, at once. Every membership you hold, in every society, is closed — an app left open is signed out on its next action, not fifteen minutes later. The closed membership record itself stays in the society's books, showing the flat and the dates, attached to the anonymised account rather than to your name.
• Any pending invitation or join request in your name, in any society, is cancelled, and your number and name are taken off it. This matters more than it looks: an unclaimed invitation is claimed automatically by whoever next signs in with that number, so leaving one alive would hand your place to a stranger who is later given your recycled number.
• Push-notification registrations for your devices, and everything in your in-app notification inbox, are deleted outright.
• Gate pre-approval codes you created that are still active are revoked, so visitor codes you handed out stop opening the gate. The codes themselves stay in the society's gate records — see below.
• The role and permission grants on your memberships are deleted outright. They record who was given which powers and by whom, and there is no reason to keep that once the membership is closed.
• Reports filed about you, or by you about someone else, are removed outright if the committee had not yet reviewed them. Where the committee had already reviewed one, its decision stays but the written reason is replaced — that is set out in the next section.
• If you ever filled in the "my society isn't on Dwaari yet" form on our website, the number, contact name and note you typed into it are erased. The society name stays: that names an organisation and is our own record of who asked, not a detail about you.

What your society keeps, and why

Google Play allows an operator to keep records it genuinely needs, provided it says so plainly. These are the records your society keeps, and the reason for each. Two things are worth holding on to as you read it. Unless we say otherwise, a record below is left pointing at the anonymised account rather than at your name or number — the SOS record is the exception and it is called out at the end. And wherever a record contains words a person typed — a complaint, a notice, a poll question, an SOS note — those words are kept exactly as they were written, so a name inside a sentence survives in a way a name in a field does not: we can replace a field, but we cannot tell a name apart from any other word in a sentence somebody else wrote. The section after this one lists the smaller traces that can also remain.

Maintenance invoices, payments and receipts raised against your flat.

Dues attach to the flat, not to a person: every amount is keyed to the flat and none of them carries a link to your user account. That history belongs to the society and to the next occupant. Payments you made still point at the now-anonymised account, so the flat ledger is not left with holes in it.

Journal vouchers and ledger entries in the society books.

Auditor-grade accounting. These are append-only: database rules physically refuse any edit or delete, including from us. Nobody can quietly rewrite the society books, which is the entire point of keeping them this way.

Gate entry and exit events recorded while you lived there, including the name and phone number of any visitor logged against your flat.

The security log is an append-only safety record of who came onto the premises and is physically immutable by database rule. Approvals you gave now resolve to the anonymised account, so your name is no longer attached to them. A visitor's details are that visitor's data rather than yours — they were never linked to your account, so anonymising yours cannot reach them, and the society needs a record of who it admitted.

Complaints raised about your flat, the status history of each — what was done, and when — and the words that were typed into them.

An append-only workflow record, physically immutable by database rule: neither you nor we can edit or delete it. Who acted now resolves to an anonymised account, but the complaint text is kept exactly as it was written. If a name was typed into a complaint it stays there, and it stays in the copies of that complaint that went out to other members' notification inboxes when it was raised.

Emergency SOS alerts you raised, including the name recorded at the time and any note you added. The app does not ask for location permission, so no coordinates of yours are held with them.

A safety incident the society and its committee may need to review afterwards — including in a dispute or a police matter — which is only meaningful if it still says who raised it. A note you typed yourself is kept word for word, so a name inside it stays too.

Society notices, polls, the votes cast in them, and the wording of each — including the copies delivered to members' notification inboxes.

They are the society collective decision record, and removing a vote would change a result the society has already acted on. Your authorship and your vote now show as a deleted account rather than your name. The wording is not ours to rewrite, so a name written into a notice or a poll question remains in it.

Where your committee had already reviewed a report about a member, the fact that it reviewed it and what it decided.

The decision is the committee's own record of a call it made about a flat, so it stays with the society. The resident's written reason is not the society's record and does not stay: it is replaced when you delete, and a report the committee had not yet reviewed is removed altogether.

The SOS record is the one item in this list that keeps your real name in a field of its own; the others point at the anonymised account. It is not the only place a name can survive, though — anything you or anyone else typed into a complaint, a notice or a poll question is kept as written, and we cannot pick a name out of a sentence. If you have raised an SOS and that is a problem for you, write to us before you delete and tell us so.

Traces that can remain

Deleting an account is not the same as scrubbing every trace of it from every system, and we would rather say that than imply otherwise. These are the residuals we know of. We cannot promise this list is complete, so if you need something specific confirmed or removed, write to us and ask:

• Copies of a complaint, a notice or a poll you wrote were delivered into other members' notification inboxes at the time, with the wording baked into each copy. Where a copy can still be traced back to you through a record — an SOS alert, a join-request nudge — it is rewritten when you delete. A name inside a sentence cannot be traced that way, so those copies are left as they were written.
• Structural links survive in the society records — a join request or an invitation still records that it was answered, and the gate still records that a pre-approval was issued — but they point at the anonymised account, not at your name or number.
• A gate pre-approval you created keeps the visitor's name and number as you typed them, because it is the society's record of who was expected at the gate. That is somebody else's detail rather than yours, and it is not ours to remove on your behalf.
• SMS delivery logs still hold the number a one-time login code was sent to, with the time and whether it was delivered. They exist so a failed login can be diagnosed, they sit outside any one society, and they are not cleared on a fixed schedule today.
• If your society added its members by uploading a spreadsheet, the record of that upload can still hold your number and name as they were typed in it.
• Backups are taken nightly and kept encrypted. A backup made before you deleted still contains the earlier state until it ages out of the rotation. We do not restore a backup to bring a deleted account back, and a restore would be for disaster recovery of the whole system rather than of anyone's account.
• Ordinary server logs written while the app was running are kept for troubleshooting. They are not part of your account and are not searched or rewritten as part of a deletion.

The one thing that can stop a deletion

If you are the last person who can administer your society — the only Society Admin or Secretary left — we refuse the deletion rather than perform it, and we tell you so on the spot. Removing you would leave your society with nobody able to invite a member, issue a join link or approve a request, and there is no way back from inside the app. Invite another Society Admin or Secretary, wait until they have signed in once, then delete your account. Nothing is left half-deleted while you do it: a refused deletion changes nothing at all.

Questions

Write to us. This mailbox is read by the people who build Dwaari, not by a call centre, and we answer in English, हिन्दी and ગુજરાતી.

hello@dwaari.in

Read the full privacy policy